Whether you’re just getting started or looking to optimise your listings, our Vehicle Owner Help Centre has everything you need. Explore the FAQs below by topic — from setting up your profile to understanding how bookings and payments work. If you can’t find what you’re looking for, our support team is always here to help.
Learn how to join, what vehicles are accepted, and what’s required.
Tips for uploading photos, writing descriptions, and managing your vehicles.
Set your rates, control your calendar, and offer discounts.
Understand how quotes work, how bookings are confirmed, and what happens next.
See how you’re paid, how reservation fees work, and how Stripe (optional) fits in.
Get help, improve your listings, and make the most of the platform.
Understand your rights, responsibilities, and platform protection.
Pause or remove your listings with no long-term tie-in.
Getting Started
How do I join The Wedding Car Hire People?
Simply complete the short registration form on our website or contact our team directly. We’ll walk you through the next steps, including setting up your vehicle listings.
Is it free to list my vehicle?
Yes — there are no upfront costs or subscription fees. We charge a small booking fee to the customer only when a confirmed booking is made.
Do I need to be a business to list my vehicle?
Not necessarily. We welcome both individual owners and established businesses, as long as the vehicle meets our quality and compliance requirements.
What types of vehicles can I list?
We accept a wide range of vehicles suitable for weddings — including classic cars, limousines, campervans, luxury vehicles, quirky options and more. All vehicles should be well-presented, roadworthy, and legally insured.
Do I need special insurance or licences?
You must hold appropriate insurance to cover your services. Chauffeured vehicles may require additional licensing in your area. We recommend checking local regulations, especially if offering transport outside of wedding ceremonies.
Listings & Profiles
How do I list my vehicle?
Once you’ve registered, you’ll receive login details to your dashboard where you can add vehicle information, photos, pricing, and service areas. Our team can assist if you need help along the way.
Can I list more than one vehicle?
Yes, absolutely. You can list as many vehicles as you operate, and each will have its own profile and pricing settings.
What makes a strong listing?
Great photos (exterior and interior), a clear description, competitive pricing, and a short video if possible. The more detail you provide, the more confidence couples will have when booking.
Can I update my listing after it’s live?
Yes. You can log in to your account at any time to make changes to your listings, update availability, swap photos, or refine your description.
Do I need professional photos?
While not essential, high-quality photos can significantly boost interest. Natural daylight, clean surroundings, and wide-angle shots tend to perform best.
Pricing & Availability
Can I set my own prices?
Yes — you are free to set your own rates. We recommend offering trade-friendly pricing so that the total cost (with our booking fee added) remains competitive for customers.
Can I offer seasonal or midweek discounts?
Absolutely. Offering lower rates for off-peak dates like midweek or winter weddings is a great way to attract more bookings.
How do I manage my availability?
You control your calendar through your dashboard. You can block out dates you’re unavailable and keep your availability up to date.
Will I receive enquiries for dates I can’t cover?
No — the platform only sends quotes and bookings that match your availability and other preferences set in your account.
Can I pause my listing temporarily?
Yes, you can pause individual listings or your entire account if needed, such as during vehicle maintenance or time away.
Booking Process
How do customers get in touch?
Customers submit a quote request via your profile. You’ll receive a notification and can view the full request in your dashboard.
How are bookings confirmed?
Once a customer selects your vehicle and pays the reservation fee, the booking is confirmed and you’ll be notified immediately.
Can I follow up with customers who’ve received a quote?
Yes — you’re encouraged to follow up via your dashboard to answer questions and increase your chances of converting the enquiry.
What happens if I can’t fulfil a booking?
Please notify us as early as possible. We’ll work with the customer to find a suitable alternative. Repeated cancellations may affect your profile visibility.
Are bookings made in my name?
Yes — the booking is completed in your business or personal name and you remain the service provider to the couple.
Payments & Fees
How do I get paid?
There are two models. If you’ve connected a Stripe account, the deposit will be collected online and paid directly to your bank account. If you haven’t set up Stripe, the customer pays you the deposit directly — and we just collect our platform fee.
Do I need a Stripe account?
No — Stripe is optional. If you prefer, you can take deposits directly from the customer instead. However, Stripe is free and makes the process easier and more secure.
Are there any fees for suppliers?
No platform fee is deducted from your quote. We ask you to submit your best trade price. Our platform fee is either added to the total or included as a reservation fee, depending on the customer’s payment method.
Can I track my payments?
Yes — if you’re using Stripe, you’ll have full access to all transactions via your Stripe dashboard. For direct payments, we recommend keeping your own records for clarity.
Is Stripe secure?
Yes — Stripe is PCI-compliant and trusted by millions of businesses worldwide. It offers fast payouts and secure processing for customer payments.
Support & Platform Features
Do I have an account manager?
Yes — every supplier has access to an account manager who can offer guidance, help with setup, and suggest ways to optimise your listings.
Can you help improve my listings?
Of course — we’ll offer tips, review your profile, and even assist with copywriting or imagery advice if needed.
Do you handle the marketing?
Yes — we run ongoing marketing, SEO, and social campaigns to bring traffic to the platform and leads to your profile.
Is there a dashboard?
Yes — your dashboard lets you manage vehicles, respond to enquiries, adjust pricing and availability, and track performance.
Can I contact support?
Absolutely — our UK-based team is available via email and phone to assist with anything you need.
Legal & Safety
Am I protected by the platform’s terms and conditions?
Yes — all bookings are governed by our standard terms, which offer protection and clarity for both you and the customer.
What happens if a customer damages my vehicle?
You should take precautions, including clear communication and documentation. We advise having proper insurance and a signed rental or chauffeur agreement.
Do I need a contract with the customer?
Not necessarily, but many suppliers choose to use one for added peace of mind. The booking is confirmed through our platform, but you may supplement it with your own agreement if preferred.
What if a customer is late or changes the plan?
You can set your own terms regarding waiting times and fees. We recommend discussing details with the customer in advance.
Are there regulations I need to follow?
Yes — especially for chauffeur-driven services. Always ensure your vehicle and driver comply with local laws and insurance requirements.
Leaving or Pausing
Vai man ir saistošs līgums?
No — you’re free to leave the platform at any time. We believe in flexibility, not long-term lock-ins.
Can I temporarily pause my account?
Yes — you can pause your listings or your entire account if needed (e.g. for time off, seasonal breaks, or maintenance).
What happens to my bookings if I leave?
You are still expected to fulfil any confirmed bookings unless otherwise agreed. Leaving the platform does not cancel active commitments.
Will I lose my profile and reviews?
If you return later, we can often restore your profile and reviews — just contact our team and we’ll help you pick up where you left off.