{"id":4022,"date":"2025-07-09T11:36:22","date_gmt":"2025-07-09T11:36:22","guid":{"rendered":"https:\/\/theweddingcarhirepeople.com\/?page_id=4022"},"modified":"2025-07-09T11:36:28","modified_gmt":"2025-07-09T11:36:28","slug":"vehicle-owner-code-of-conduct","status":"publish","type":"page","link":"https:\/\/theweddingcarhirepeople.com\/en\/vehicle-owner-code-of-conduct\/","title":{"rendered":"Vehicle Owner Code of Conduct"},"content":{"rendered":"\n<style>\n  .vehicle-owner-code {\n    max-width: 1100px;\n    margin: 2rem auto;\n    padding: 1rem 2rem;\n    font-family: 'Open Sans', sans-serif;\n    line-height: 1.7;\n    text-align: left;\n  }\n\n  .vehicle-owner-code h1,\n  .vehicle-owner-code h2 {\n    color: #2c2c2c;\n    font-weight: bold;\n    text-align: center;\n    margin-top: 2.5rem;\n  }\n\n  .vehicle-owner-code h1 {\n    font-size: 2.2rem;\n  }\n\n  .vehicle-owner-code h2 {\n    font-size: 1.6rem;\n  }\n\n  .vehicle-owner-code ul {\n    padding-left: 1.5rem;\n    margin-bottom: 1.5rem;\n  }\n\n  .vehicle-owner-code ul li {\n    margin-bottom: 0.75rem;\n  }\n\n  .vehicle-owner-code p {\n    text-align: center;\n    font-size: 1.05rem;\n    margin-bottom: 1.5rem;\n  }\n<\/style>\n\n<section class=\"vehicle-owner-code\">\n  <p>This Code of Conduct outlines the professional standards and expectations for all Vehicle Owners listed on The Wedding Car Hire People platform. It supports the terms and conditions and ensures a consistently high-quality experience for our customers.<\/p>\n\n  <h2>\ud83d\udcc5 1. Booking &#038; Communication Standards<\/h2>\n<ul>\n  <li><strong>\ud83d\udce8 Timely Acknowledgement:<\/strong> Respond to all booking requests, platform communications, and quote approvals as promptly as possible. Keeping calendars accurate and replying swiftly helps prevent errors and avoids double bookings.<\/li>\n\n  <li><strong>\ud83d\udcde Mandatory Pre-Event Contact (7 Days Before):<\/strong> You must make direct contact with the Hirer approximately one week before the event. This is not optional \u2014 it is a professional duty. This conversation should:\n    <ul style=\"margin-top:0.5rem;\">\n      <li>\u2705 Confirm the full itinerary (collection time, addresses, ceremony, and reception details)<\/li>\n      <li>\u2705 Confirm the number of passengers<\/li>\n      <li>\u2705 Confirm the ages of passengers (particularly children)<\/li>\n      <li>\u2705 Discuss any car seat needs or fitting expectations<\/li>\n      <li>\u2705 Check for special requests (e.g. music, signage, ribbons, additional trips)<\/li>\n      <li>\u2705 Share a fallback contact number (e.g. best man or wedding coordinator)<\/li>\n    <\/ul>\n    <p style=\"margin-top:0.5rem;\">\ud83d\udcac <em>This is your opportunity to uncover any unknowns that could affect the smooth delivery of service. Nearly all historical service issues trace back to incomplete or unclear pre-event communication. Proactively managing expectations avoids confusion, complaints, and disruption on the day.<\/em><\/p>\n  <\/li>\n\n  <li><strong>\ud83d\udcf7 Accurate Descriptions:<\/strong> Vehicle images and written listings on the platform must be an honest and up-to-date reflection of the car&#8217;s current appearance and features. Update your photos if significant cosmetic changes occur.<\/li>\n<\/ul>\n\n  <h2>\ud83e\uddd1\u200d\u2708\ufe0f 2. Service &#038; Conduct on the Day<\/h2>\n  <ul>\n    <li><strong>\u23f0 Punctuality:<\/strong> Arrive early or on time; delays of over 30 minutes may entitle customers to a refund.<\/li>\n    <li><strong>\ud83d\udde3\ufe0f Chauffeur Conduct:<\/strong> Maintain professionalism, courtesy, and calmness at all times.<\/li>\n    <li><strong>\ud83e\udd35 Dress Code:<\/strong> Formal wedding-appropriate attire is required.<\/li>\n    <li><strong>\ud83d\udead No Smoking or Food:<\/strong> Smoking is strictly prohibited. Food\/drink only with prior approval.<\/li>\n    <li><strong>\ud83e\uddfd Cleanliness:<\/strong> Vehicles must be spotless inside and out before each job.<\/li>\n  <\/ul>\n\n  <h2>\ud83d\udd27 3. Safety &#038; Responsibility<\/h2>\n  <ul>\n    <li><strong>\ud83d\udee0\ufe0f Vehicle Condition:<\/strong> Maintain safety, legality, and mechanical reliability at all times.<\/li>\n    <li><strong>\ud83d\uddfa\ufe0f Route Planning:<\/strong> Use experience and navigation to plan routes and accept safe customer suggestions.<\/li>\n    <li><strong>\ud83d\udc76 Child Safety:<\/strong> Comply with legal requirements for child seats. Clarify fitting responsibility with client.<\/li>\n    <li><strong>\ud83d\udccb Backup Planning:<\/strong> Prepare for emergencies and have a contingency plan.<\/li>\n  <\/ul>\n\n  <h2>\ud83e\udd1d 4. Professionalism &#038; Customer Handling<\/h2>\n  <ul>\n    <li><strong>\ud83d\udd12 Discretion:<\/strong> Respect client privacy. Do not share journey or client details without consent.<\/li>\n    <li><strong>\ud83d\udece\ufe0f Handling Complaints:<\/strong> Address issues respectfully. Escalate through the platform if needed.<\/li>\n    <li><strong>\ud83d\udeab Prohibited Behaviour:<\/strong> No aggression, intoxication, discrimination, or unsafe driving.<\/li>\n  <\/ul>\n\n  <h2>\ud83d\udcd1 5. Administrative &#038; Legal Obligations<\/h2>\n  <ul>\n    <li><strong>\ud83d\udcb7 Payment Timeliness:<\/strong> Provide clear instructions and adhere to agreed payment terms.<\/li>\n    <li><strong>\ud83e\uddfe Terms &#038; Cancellations:<\/strong> Follow the cancellation policy and notify all parties of changes.<\/li>\n    <li><strong>\ud83d\udcc8 Fair Pricing:<\/strong> Do not charge additional fees unless agreed in writing.<\/li>\n    <li><strong>\ud83d\uddc3\ufe0f Record Keeping:<\/strong> Keep detailed records of all bookings, payments, and correspondence.<\/li>\n  <\/ul>\n\n  <h2>\ud83c\udfc6 6. Representing the Platform<\/h2>\n  <ul>\n    <li><strong>\ud83c\udfaf Brand Alignment:<\/strong> Uphold the professional standards of The Wedding Car Hire People.<\/li>\n    <li><strong>\u2b50 Review Etiquette:<\/strong> Engage constructively and ethically with client feedback.<\/li>\n    <li><strong>\ud83d\udce3 Reporting Issues:<\/strong> Inform us of any serious customer or vehicle owner breaches.<\/li>\n  <\/ul>\n\n  <h2>\u26a0\ufe0f 7. Breaches &#038; Consequences<\/h2>\n  <p>Violating this code may result in:<\/p>\n  <ul>\n    <li>\ud83d\udd14 Formal warnings<\/li>\n    <li>\u23f8\ufe0f Temporary suspension<\/li>\n    <li>\u26d4 Permanent removal from the platform<\/li>\n    <li>\ud83d\udcb3 Withholding or reversal of payment (in accordance with platform terms)<\/li>\n  <\/ul>\n\n  <h2>\ud83d\udccc Final Note<\/h2>\n  <p>This code protects both customers and vehicle owners. It should be read alongside the full terms and conditions which form the basis of all bookings made through our platform.<\/p>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>This Code of Conduct outlines the professional standards and expectations for all Vehicle Owners listed on The Wedding Car Hire People platform. It supports the terms and conditions and ensures a consistently high-quality experience for our customers. \ud83d\udcc5 1. Booking &#038; Communication Standards \ud83d\udce8 Timely Acknowledgement: Respond to all booking requests, platform communications, and quote [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_iqpageproperties":{"pagetype":"","latlong":"0,0","latitude":"","longitude":"","country":"","county":"","town":"","product":"","service":"","host":"","postcode":"","wikipedia":"","wikidata":"","website":"","language":"","iqassetgroup":"","showroomid":"","state":"","state_name":""},"footnotes":""},"class_list":["post-4022","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/theweddingcarhirepeople.com\/en\/wp-json\/wp\/v2\/pages\/4022","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/theweddingcarhirepeople.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/theweddingcarhirepeople.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/theweddingcarhirepeople.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/theweddingcarhirepeople.com\/en\/wp-json\/wp\/v2\/comments?post=4022"}],"version-history":[{"count":0,"href":"https:\/\/theweddingcarhirepeople.com\/en\/wp-json\/wp\/v2\/pages\/4022\/revisions"}],"wp:attachment":[{"href":"https:\/\/theweddingcarhirepeople.com\/en\/wp-json\/wp\/v2\/media?parent=4022"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}